Shipping and Delivery Information

If you place your order before 12:00 PM Pacific time your order will be shipped on most cases the same day! *

If you wish to TRACK YOUR ORDER, please login into your account for order history.

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business days and hours (Monday through Friday 9:00AM - 6:00PM PST, excluding holidays and weekends). If we encounter any problems processing or shipping your order you will be contacted within 24 hours. 

Orders within the contiguous 48 states usually arrive within 5 to 7 days. Please allow 1-2 days for order processing. 

Important: All orders of $200 or more will require Delivery Signature.


Free Standard Shipping Offer

◾ Valid on All Orders.

◾ Standard Economy Shipping Service

◾ Valid on all Standard Shipping Orders to the lower 48 US states only. (Exclude AK, HI, P.R. PO Box)

Important: Regular shipping charges apply for Oversized Items, International Shipments and all Shipments to Alaska, Hawaii, Puerto Rico, FPO / APO and PO Box addresses.


Available Shipping Services

◾ Standard Service and Ground Shipping,

◾ Priority and Express service,

◾ Next Day,

◾ 2 Day.

◾ Freight Service 

Standard Shipping Service is sent via UPS, FedEx or USPS. 

Oversized items need to ship via truck.


Estimated Standard Shipping Delivery Times

Standard Delivery Transit Time

Standard Delivery Transit Time

*This Map includes only transit days, please allow 1 or 2 days for processing your order. See details.

Standard Shipping times for AK and PR: 10 to 20 Days.

 Our fulfillment centers operate Monday through Friday, 9:00AM- 4:00PM PST, excluding holidays and weekends. Most Standard orders are processed and shipped within 1 to 3 business days*

Change of Address

We do not accept change of address once the order is completed, if for any reason you need to change your address login into your account and cancel the order, then place another order with the correct shipping or billing address. 


International Shipping

We ship anywhere in the world! 

Some restrictions on shipping abroad are imposed by the certain manufacturers, please contact us for details. Orders to be shipped to APO and FPO addresses can only be delivered by the US Postal Service. A few oversized items we sell can not be delivered to APO and FPO addresses because of US Postal Service size restrictions. 

To learn more about our international shipping options, please contact our Customer Service at: 

Please note that you are responsible for all customs and duty charges along with any "additional" brokerage that may apply for complex customs-clearance procedures. 

Canada Ground service does not include brokerage fees. You are responsible for all brokerage, customs and duty charges associated with the shipment. 

Important: Due to custom procedures all International shipments require 10-30 days for delivery. Please contact your local post office for custom procedures and duty charges.


Free shipping offer terms and conditions:

All orders of $29.99 or more receive free Standard Shipping Service to the 48 contiguous U.S. states & District of Columbia, excluding purchase orders and packages considered heavy or oversized by the applicable carrier.

Orders placed before 12:00 PM PST, usually ship the same business day. Orders placed after 12:00 PM PST, will ship no later than the following business day.

◾ Verified credit card orders shipped via Standard Shipping Service typically arrive in just 3-5 business days.

◾ Lighter weight items may be shipped via USPS and may not contain a tracking number.

◾ All delivery times are measured in business days.

◾ Standard delivery is not available on weekends.

◾ Packages considered heavy or oversized by the applicable carrier, which are required to ship via freight, may require additional shipping charges; see product in shopping cart for specific charges.

◾ Orders to P.O. Boxes may require additional shipping charges.

◾ Some items may shipped in several boxes.

◾ If in-stock items will ship within 1-2 days.

◾ Backorders will not ship until order is confirmed by customer.

◾ Although a delay is rare, all orders are subject to a 24-hour delay to verify billing information with the credit card issuer. This hold may be necessary to protect you from credit card fraud and identity theft.

◾ Due to additional processing time, international orders, institutional orders and orders placed using purchase orders may take a bit longer.

◾ Orders shipping outside the Lower 48 States to Hawaii, Alaska, and Puerto Rico can only be shipped via air services and will arrive via USPS Standard Service.

◾ Shipping to APO/FPO addresses is limited to 70 lb. per box and is subject to the same restrictions as domestic deliveries.

◾ Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and U.S. territories (Guam, Virgin Islands, etc.) are shipped by USPS (10-14 business days).

◾ International APO/FPO destinations may require additional delivery time. NOTE: Boxes over 70 lb. each cannot be shipped to these locations.

*Same day Shipping: 

The following items are excluded from Same day shipping option:

  • Accordions and Reed system instruments: Tuning and quality control required.
  • Concert String Instruments such as Cellos, Violins, Violas, etc: Instrument set up and quality control required.
  • Brass and wind instruments: Quality control required.
  • Heavy weight and oversize products: Shipping freight scheduled required.
  • NOTE: Any other instrument that may required full inspection and quality control to comply with warranty polices.

When will my order ship?

Our fulfillment centers operate Monday through Friday, 9:00AM- 4:00PM PST, excluding holidays and weekends. Most Standard orders are processed and shipped within 1 to 3 business days*. Orders placed outside of our operating hours or on holidays will not be processed until the next working day. Our goal is to process Standard orders within 24 hours of receipt. If we encounter any problems processing or shipping your order you will be contacted within 3 days.

Handling time:

- Standard Orders: Will usually ship within 1-3 business days of receiving cleared payment.

- Large Packages or Oversize Items: Will usually ship within 7 business days of receiving cleared payment.

*Large Packages or Oversize Items require up to 7 business days handling time, oversize items are shipped via Freight service.