Refund policy

 

 

Returns, Exchanges & Refunds Policy

 

Customer Support: support@playmusic123.com  |  Text: (888) 285-5308  |  Mon–Fri, 9:00 AM – 4:00 PM PST  |  We respond within 24 hours.

Policy Overview

Our return and exchange policy lasts 45 days from the date of purchase. If 45 days have passed since your purchase date, we are unable to offer a refund or exchange. To be eligible for a return, items must be unused and in the same condition in which they were received.

 

How to Return an Item

All returns must follow this procedure. Returns sent without a Return Authorization Number (RAN) will not be accepted.

 

Step 1.  Email support@playmusic123.com or text (888) 285-5308 to request a Return Authorization Number (RAN). Include: (1) your order number, (2) the type of request — Return, Exchange, or Damage, and (3) any special instructions. We respond within 24 hours.

Step 2.  Print the Return Authorization Number and place a copy inside your package.

Step 3.  Repack the item securely in its original packaging in the same unused condition it was delivered.

Step 4.  Attach your shipping label. Your label will be provided by the carrier you choose for the return.

Step 5.  Ship the item to the address provided in your RAN confirmation. Include a copy of your receipt and RAN. For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

 

Refund Processing Time: Once your return is received and inspected, your refund will be issued to the original payment method. Please allow 10–15 business days for the refund to appear in your account. Processing times may vary depending on your bank.

Our Guarantees

45-Day Satisfaction Guarantee

If you are not completely satisfied, you may return most unused and new items within 45 days for a refund, exchange, or store credit.

 

 

45-Day Low Price Guarantee

We guarantee the lowest price — not just at the time of purchase, but for 45 days after your order ships. If you find the identical item in stock and advertised for less at any authorized U.S. dealer (auction sites excluded), we will beat that price.

Does not apply to: discontinued, special order, blemished, damaged, closeout, open box, refurbished, or auction items.

 

100% Satisfaction Guarantee

If for any reason you are not 100% satisfied with your purchase, email us at support@playmusic123.com and we will resolve the issue promptly.

What If My Order Arrives Damaged?

PlayMusic123.com covers all items damaged by the shipping carrier. Please follow the correct procedure below.

 

Standard Shipments — FedEx, UPS, DHL

Step 1.  Contact the shipping carrier within 5 business days of delivery and request a pickup for the damaged item. FedEx: 1-800-GoFedEx  |  UPS: 1-800-PickUPS  |  DHL: 1-800-Call-DHL. Provide your tracking number.

Step 2.  After the carrier picks up the shipment, email support@playmusic123.com with your order number, a description of the damage, and photos if possible.

Step 3.  Once the carrier confirms the damage — typically within 5–7 business days — we will ship your replacement at no additional cost.

 

Freight Shipments — FedEx Freight, Watkins, Saia, and Others

Step 1.  You must be present to receive and inspect the shipment at the time of delivery.

Step 2.  If the shipment is damaged, notify the freight driver immediately and request damage documentation.

Step 3.  Refuse the damaged shipment. Do not accept delivery.

Step 4.  Email support@playmusic123.com. We will verify the damage and send a replacement at no cost to you.

 

Non-Returnable Items

Due to legal, health, and manufacturing restrictions, the following items cannot be returned or exchanged under any circumstances:

 

Health & Hygiene — No Exceptions

•  Mouthpieces

•  Reeds

•  Harmonicas

•  Internal earphones and earplugs

•  Microphones

 

Instrument Categories — No Exceptions

•  Accordions

•  Brass instruments — trumpets, trombones, French horns, tubas, etc.

•  Woodwind instruments — flutes, clarinets, saxophones, oboes, etc.

•  Band instruments

•  Any item affected by climatic conditions such as heat, cold, dryness, or moisture

 

Consumables & Accessories — No Exceptions

•  Drumheads and drumsticks

•  Opened strings

•  DJ cartridges and styli

•  Cleaning and care products

•  Rosin and tubes

•  Fog fluid

 

Media & Software — No Exceptions

•  Software — opened

•  Books, videos, and CDs

 

Specialty Items — No Exceptions

•  Vintage items

•  Demo gear

•  Items specially ordered from a manufacturer for a specific customer

 

14-Day Return Window — Applies Instead of 45 Days

 

•  Recording devices — multitrack and mixdown recorders

•  DJ mixers

•  Turntables and CD players

•  Studio monitors

•  Professional workstation keyboards

•  Rackmount signal processors

•  Fog machines

•  Lighting effects

 

By placing an order, you acknowledge and accept all terms and conditions stated in this policy. These terms are subject to change without notice. Please check this page periodically for updates.

Special Orders Policy

What Is a Special Order?

A special order is any product that is not regularly stocked and must be custom-manufactured, customized, or specifically sourced from the manufacturer at the customer's request.

 

Special Orders Are Final Sale

 

•  No Cancellations or Returns: Special orders cannot be canceled, modified, or returned once placed.

•  Custom Manufacturing Timeline: Special order items may require up to 120 days for production and delivery, depending on manufacturer availability.

•  Non-Stock Commitment: These items are custom-made or sourced specifically for you and are not eligible for refunds or exchanges under any circumstances.

 

Order Acknowledgment

By placing a special order on our website, you acknowledge and agree to all terms above. This policy allows us to coordinate directly with manufacturers and allocate resources efficiently on your behalf.

Questions about your return or order?

Email: support@playmusic123.com  |  Text: (888) 285-5308

Monday – Friday, 9:00 AM – 4:00 PM PST  |  We respond within 24 hours

PlayMusic123.com  |  Last Updated: May 2026