Terms and Conditions
Other than as specifically provided in any separate formal purchase agreement between you and PlayMusic123.com, these terms and conditions (this "Agreement") apply to all of your online, phone and fax purchases from PlayMusic123.com and may NOT be altered, supplemented, or amended by you through the use of any other document(s).
By purchasing products and/or services from PlayMusic123.com, you agree to be bound by and accept this Agreement. Orders are not binding upon PlayMusic123.com until accepted by PlayMusic123.com. We reserve the right to refuse service to anyone. PlayMusic123.com will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
Because prices, product descriptions, and availability can change quickly, PlayMusic123.com does not warrant the accuracy or completeness of the information provided on the Site.
Although we periodically update Prices in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change price without notice to us. Please contact us for specific product for the most up-to-date List Price information.
PlayMusic123.com does not guarantee any price or product to available; prices are subject to change without notice.
Orders may be paid for using the following methods: VISA, MasterCard, American Express, PlayMusic123.com Preferred credit account. Just call us at 1-888-285-5308 to place your order. All non-credit-card orders are subject to a 10-business-day hold. Cash payment option is available for pick up orders only.
When your qualified purchase is charged to your PlayMusic123.com credit account, no interest is assessed on your promotional purchase balance if you pay the promotional purchase balance in full by the end of your promotional period. If you do not, periodic finance charges will be assessed on the promotional purchase balance from the date of purchase. Minimum monthly payments will be required on your promotional purchase balance during and after the promotional period. If minimum monthly payments on any balances on your account are not paid when due, all special promotional terms may be terminated. Standard account terms apply to non-promotional purchases and, after the promotion ends, to your promotional purchases. For more information on the terms and conditions governing your use of your PlayMusic123.com credit account, refer to your PlayMusic123.com credit Disclosure.
Some products, including those identified as Hot Buys, Closeouts, and Limited Quantity items may be limited to stock on hand and are offered on a first come, first served basis.
Shipping Charges-Taxes and Title
Separate charges for shipping and handling will be shown on your order form. Most orders received before 12:00 p.m. Pacific Time, Monday through Friday, are shipped the same day! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments.
All items purchased from PlayMusic123.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
All shipments are F.O.B. Ontario, California via common carrier. The carrier choice is PlayMusic123.com sole decision. PlayMusic123.com reserves the right to change carrier at any time. Each shipment sent to a post office box in the USA will incur a $15.00 surcharge and the shipment will not be traceable. PlayMusic123.com ships all packages with no signature guarantee; you must agree to delivery without the recipient‘s signature. Oversize and heavyweight items are shipped via Freight service. Lift gate or inside delivery assistance is not available. Oversize (extremely large or bulky) or heavy shipments may result in additional charges. Carrier schedules are subject to circumstances beyond our control, all oversize shipping orders will be deliver within 30 business days depending location.
All orders received by 12:00 PM Pacific time will be shipped the same date only when payments has been confirmed and product is available, orders placed on Saturdays, Sundays, or holidays will be processed the next business day, for those orders without payment confirmation shipment will be delay. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments.
45 days Satisfaction Guarantee
PlayMusic123.com accepts returns only within 45 days from the date your order was placed. The buyer is responsible for all shipping expenses as well as all other shipping expenses under all circumstances. All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned merchandise must be in our location within forty-five days from the date of purchase. All returns that are eligible for credit are subject to a 20% restocking fee. PlayMusic123.com will issue credit upon approval of returned merchandise excluding shipping fees.
If you need to return an item: Please contact us at 1-888-285-5308 or email us at email@example.com to receive a Return Authorization Number (RAN).
Shipping Damage: PlayMusic123.com will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item(s) shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
PlayMusic123.com will not cover a shipping damage return and/or replacement in which the customer and/or our client fail to follow the proper procedure.
Procedure for items shipped via "non-freight" service such as DHL, FedEx, UPS, etc...
- The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; DHL at 1-800-Call-DHL or FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
- After DHL, FedEx or UPS picks up the damaged shipment notify PlayMusic123.com of the situation via email at firstname.lastname@example.org. Include the PlayMusic123.com invoice/receipt number and your purchase order number as well as a description of the damage.
- PlayMusic123.com will replace the shipment at no additional cost after PlayMusic123.com has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
Procedure for items shipped via freight service such as FedEx Freight, Watkins, etc...
- The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
- The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment.
- PlayMusic123.com will replace the item at no additional cost to the vendor after PlayMusic123.com has verified that the item was in fact damaged during shipment. This process may take 2 to 3 weeks or more.
Play Music Direct will not issue credit for unpaid merchandise. PlayMusic123.com will not issue credit for returned merchandise damaged in shipment or merchandise without the original packaging. PlayMusic123.com will not issue call tags for returns. PlayMusic123.com does not accept returns for any costume or costume accessory item. PlayMusic123.com will issue only credit for an eligible return.
*Restrictions: Due to certain legal and health restrictions, software (copyright legislation mandates no returns on opened software), books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog fluid, cleaning products, vintage items, demo gear, opened strings, and tubes are also exempt as are any items special ordered from a manufacturer for a specific customer. Natural products, such as wood, cannot be guaranteed against cracking, seam separation, warping of fingerboard or chipping *With no exception the Following delicate products cannot be returned because they are affected by climatic conditions such as heat, cold, dryness, or moisture: Accordions Gabbanelli, Reeds Gabbanelli, Hohner Nova Series Accordions, Rossetti, Brillington Accordions, Cantabella Accordions, SofiaMari Accordions, Hohner Morinos, Hohner Ventura and all other Fine Accordions sold in our website. Due to certain legal and health restrictions all wind and brass instruments must be return in brand new conditions.
**There is a 14-day return policy on the following items:
Recording devices - multitrack and mixdown, DJ mixers, turntables and CD players, studio monitors, pro workstation keyboards, rackmount signal processors, fog machines, and lighting effects.
720 S. Milliken Ave. Suite G
Ontario, CA 91761
PlayMusic123.com will charge shipping errors to your account unless PlayMusic123.com is the cause of the error. Shipping errors include shipment refusal by customer, incorrect address, address change and failed delivery. Shipping error charges include return shipping costs, address change/correction charges and any costs for reshipment. These errors will include any issue such as set up, assemble, or any other problem of any musical instrument that is not related to the quality of the products.
It is customer responsibility to ensure our email addresses are included in "Allow List" and/or "Address Book" of your e-mail program. PlayMusic123.com is not responsible for email notifications not delivered. Please make sure to request confirmation for any request made by email. PlayMusic123.com makes email confirmation by providing an email ID number.
Order Cancellations may be done within 8 hrs unless product has been shipped or/and the order has been processed; for order cancellation a 3.5% will be charged for merchant processing fee. In the event the order has been processed and/or shipped PlayMusic123.com will not be able to cancel the order.
PlayMusic123.com inventory is not guaranteed in terms of in-stock status or restock dates. Inventory status information is estimated and may change without notice. Likewise product prices, descriptions and designs may also change without notice.
Prior to shipping each instrument is inspected by skilled technicians at our distribution center. However, because Musical instruments are fragile can get out of adjustment in the shipping process. If this occurs you may need to adjust your new instrument. Some items require assemble or set up, it is customer responsibility to do this process such as tuning, adjustments, removing packaging or protective supports. If you need help with your new instrument you can contact us for instructions.
All new products are sold with 30 days warranty.
PLAYMUSIC123.COM PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLAYMUSIC123.COM EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. You may purchase additional warranty coverage if you pay for our Performance Guarantee.
30 days Satisfaction Guarantee
Limitation of Liability
PLAYMUSIC123.COM DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. PLAYMUSIC123.COM WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, PLAYMUSIC123.COM SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These terms and conditions shall for all purposes be governed by and interpreted in accordance with the laws of the State of California as those laws are applied to contracts entered into and to be performed entirely in California, without regard to conflicts of law provisions. Any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in Rancho Cucamonga court in San Bernardino County California, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.
Placing and order indicates acceptance of all terms and policies stated herein. These terms and conditions are subject to change without notice. The responsibility to remain familiar with these terms and conditions is yours. Please check this page periodically for updates and changes.